Data Analyst

Job Description
Encover is looking for a resourceful, high-energy individual to work with the sales operations team in driving the success of Encover's service sales business. This individual will work with Encover's clients to collect data used to drive Encover sales and marketing programs, and will apply analytical skills and tools to identify and help drive the appropriate sales processes. Additionally, the analyst will help resolve critical account issues, identify customer process improvement opportunities, and improve the overall quality of service sales and marketing for our service sales clients. Candidates with strong initiative, a commitment to world class customer service, the ability to resolve complex business issues, and a desire to work in a dynamic, growing organization should apply.

Essential Functions:

• Work with clients to acquire and manage data used to drive service sales programs
• Analyze client data using a variety of tools and techniques including dimensional analysis and data quality assessment using Excel, MS Access, and Encover reporting, to identify and help define sales opportunities
• Assist in defining key performance metrics with the sales management team for each client
• Support ongoing client sales activities with regular analysis and reporting of results achieved, including support of weekly, monthly, and quarterly business reviews
• Work with Encover business services and product management to ensure the appropriate use of technology for data analysis, sales management, order management and contract management processes.

Qualifications/Necessary Skills:

• 3+ years business data analysis experience with significant Ops Support knowledge and experience analyzing and managing large amounts of data
• Outstanding MS-Access / MS Excel skills particularly as they relate to comparative data analysis and advanced data manipulation functions
• Strong SQL knowledge with the ability to write ad-hoc queries as needed
• Ability to create reusable processes and tools for performing comparative analysis
• Creative, disciplined, and resourceful with strong communication and project management skills
• Ability to establish rapport with clients to accomplish business objectives
• Ability to acquire knowledge of our Client's business processes and become familiar with a range of data sources and reporting applications.

Desired Experience, Education and Requirements:

• Experience with data analysis tools such as Business Objects, Cognos, equivalent tools to access large amounts of corporate data for analysis and reporting
• Experience with sales support processes and data, service contract sales experience is a real plus
• 4 year college degree in IT systems or computer science preferred

Location:

• Sandy, Utah

Hiring Manager: Christie Johnson
Direct Office Phone: 801.208.5642
e-mail: cjohnson@encover.com
Encover Web Address: www.encover.com

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