Encover - Press Release

	Home \| Contact Us

DIEBOLD SELECTS ENCOVER TO DRIVE SERVICE CONTRACT MANAGEMENT, MARKETING AND SALES

MOUNTAIN VIEW, Calif.,—August 2, 2007—Encover®, Inc., a leading provider of services for managing, marketing and selling service contracts and subscription agreements, today announced that Diebold, Incorporated (NYSE: DBD) has selected Encover for its service contract sales solution. Diebold is a global leader in providing integrated self-service delivery and security systems and services, with more than 15,000 associates in nearly 90 countries around the world. Encover's service and solution is currently being rolled out across Diebold's North America operations.

"For Diebold, customer satisfaction is our primary focus, and we offer a suite of maintenance and support services designed to keep our customers up and running around the clock in a self-service environment," said Chuck Ducey, Diebold senior vice president of Global Development and Services. "With Encover managing the complexities of data and contract processes, our sales associates are freed up to spend more time with our customers, ensuring 100 percent coverage of our installed base, and helping to ensure all customer assets are covered with the right levels of service."

Encover's service sales solutions are designed to dramatically simplify the service contracts marketing and sales process, resulting in increased attach rates, warranty conversions and renewals for service contracts and subscription agreements. The company's solutions provide opportunity management for upcoming service events; rapid generation and manipulation of complex quotes; collaboration between manufacturers, their resellers and end-customers; and complete self-service e-commerce capabilities for end-customers

About Encover
Encover, Inc. is a market leader in helping manufacturers and their channel partners manage, market and sell service contracts and subscription agreements. The Encover solution is comprised of dedicated sales professionals, multi-channel marketing programs, robust multi-channel software, a self-service ecommerce engine, and a suite of best practices that are proven to significantly increase revenues and margin from services. Encover works with high tech manufacturers that include Cisco, Kodak, Extreme Networks and SonicWALL, plus thousands of resellers and solution providers around the world, resulting in millions of dollars of incremental services revenue. For more information on Encover, visit www.encover.com or call 650-417-9000.

About Diebold
Diebold, Incorporated is a global leader in providing integrated self-service delivery and security systems and services. Diebold employs more than 15,000 associates with representation in nearly 90 countries worldwide and is headquartered in North Canton, Ohio, USA. Diebold reported revenue of $2.9 billion in 2006 and is publicly traded on the New York Stock Exchange under the symbol "DBD." For more information, visit the company's Web site at www.diebold.com.

# # #

Encover Media Contact:
Drew Cherrington
Encover, Inc.
dcherrington@encover.com
801-208-5674

Diebold Media Contact:
Joseph Richardson
Diebold, Inc.
Richarj2@diebold.com
330-490-5562