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ENCOVER ANNOUNCES NEXT-GENERATION MULTI-VENDOR SERVICE CONTRACT MARKETING & SALES SOLUTION FOR THE CHANNEL

Enhanced Solution Enables Channel Partners to Manage, Quote and Sell Service Contracts Covering Hardware and Software Assets Across Multiple Manufacturers

MOUNTAIN VIEW, Calif.,—February 21, 2008—Encover®, Inc., a leading provider of technology and services for managing, marketing and selling service contracts and software subscriptions, today announced the immediate availability of ChESS MV™ 2.0, a multi-vendor service contract sales solution designed specifically for channel partners and solution providers.

ChESS MV 2.0 enables channel partners to provide their end-customers with a single, aggregate view of their hardware and software assets and associated service entitlements, and provides an intuitive web-based portal to review, modify and purchase service contracts. Resellers can also leverage Encover's marketing and service sales professionals to manage a segment or the entirety of their service contracts portfolio, helping ensure 100% coverage to maximize results from all of their service revenue opportunities.

ChESS™ (Channel-Enabled Service Sales) is designed to eliminate the administrative tasks around service contract management, quoting and entitlement, enabling resellers to focus their time on selling. With ChESS MV, channel sales representatives are presented with pre-generated service quotes that span multiple vendors, including both hardware and software. The latest release, ChESS MV 2.0, includes powerful new capabilities, including automatic cross-manufacturer contract merging, multi-vendor co-termination, and multi-vendor pricing and discounting.

"Manufacturers are increasingly dependent on the channel to drive sales, and channel partners are inundated with unique initiatives, programs and tools from each vendor they represent. By providing a single, unified solution for managing all of their service revenue opportunities, Encover is freeing up resellers to focus their time and efforts on what they do best—interacting with their customers, and high-touch selling," said Chip Overstreet, President and CEO of Encover, Inc. "Encover has shown that there are two keys to success for manufacturers working with the channel—focusing on ease-of-doing-business, and giving your partners a clear path to revenue generating opportunities. In turn, they'll reward you with their loyalty and their business."

ChESS MV 2.0 includes out-of-the-box support for over a dozen IT vendors, with pre-built pricing and contract adaptors matching vendor, reseller and distributor contract information; automatic contract merging and quote generation with service contract lines spanning multiple hardware and software manufacturers; one-click up-sell capabilities enabling partners to convert one-year quotes into two, three or five-year contracts, or propose multiple "what-if scenarios" to their customers. The solution includes a real-time reporting portal that provides visibility into service revenue opportunities, renewal rates, attach rates, and closed-no-sale trends. Encover's marketing, sales and channel management professionals collaborate with resellers to ensure 100% coverage of service revenue opportunities.

"The channel is increasingly focused on service revenues to drive the top and bottom line, and service contracts represent significant upside opportunity. The challenge for partners is the complexity of the process, with different tools and solutions from each vendor they represent, and, in some cases, a lack of resources to effectively pursue their entire customer base," said Chris De Vylder, VP of Marketing and Business Development at Encover, Inc. "Service revenues are very high margin, and we've proven the ability to materially impact financial results with over 5,000 resellers across the globe, from small regional specialist VARs to multi-national, Fortune 500 channel leaders."

About Encover
Encover, Inc. is a market leader in helping manufacturers and their channel partners manage, market and sell service contracts and subscription agreements. The Encover solution is comprised of dedicated sales professionals, multi-channel marketing programs, robust multi-channel software, a self-service ecommerce engine, and a suite of best practices that are proven to significantly increase revenues and margin from services. Encover works with high tech manufacturers that include Cisco, Kodak, Extreme Networks and SonicWALL, plus thousands of resellers and solution providers around the world, resulting in millions of dollars of incremental services revenue. For more information on Encover, visit www.encover.com or call 650-417-9000.

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Encover Media Contact:
Drew Cherrington
Encover, Inc.
dcherrington@encover.com
801-208-5674

Diebold Media Contact:
Joseph Richardson
Diebold, Inc.
Richarj2@diebold.com
330-490-5562