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Terix Selects Encover ServSmart to Drive Service Renewals

MOUNTAIN VIEW, CA. (January 8, 2002) Encover, Inc. (Encover), an emerging supplier of Service Sales Automation software, today announced that Terix Computer Company, Inc. (Terix) has selected Encovers ServSmart™ Application to automate their service contract sales and renewal process.

We needed a robust, scaleable, e-commerce solution that would address the manual and labor intensive processes with respect to selling and renewing service contracts, said Bernd Appleby, president and CEO of Terix Computer. Encovers ServSmart™ application is a powerful tool to increase sales productivity and contract renewal success. Its internet-based functionality allows our remote sales personnel and clients easy access to critical client information at headquarters.

Terix Computer is realizing immediate benefits from the Encover solution. The ServSmart™ application is helping to streamline the selling and renewing of service contracts and provides greater visibility to their customer base. This increased visibility will provide Terix the necessary information to grow their service revenues in the near future.

"With hundreds of service contracts renewing this year, we need an efficient tool to quote renewal contracts, make changes to service levels and manage additions and deletions. The web-based interface allows not only our customers and sales personnel access to this information, but also enables our reseller channel with the same capabilities", according to Jim Olding, Terix executive vice president, Sales and Marketing. "ServSmart™ will have a significant impact to the bottom line not only by driving down the costs of renewals but by increasing the number of contracts that do renew."

"ServSmart™ will not only maximize service revenues for Terix in every phase of customer interaction, but will also open up new marketing opportunities to cross-sell and up-sell products and services to their existing customer base", states Eric Anderson, vice president, sales and marketing of Encover. "Enabling their end-users to maintain their assets on-line brings enormous value to the companies that have lost track of their installed products, and provides Terix with complete visibility of their customer-base."

Encovers ServSmart™ application is the only pure Internet solution that allows businesses to immediately increase their service revenues, streamline their existing processes and provide better business intelligence from their customer bases.

About Terix Computer Company, Inc.

Terix Computer is an independent Silicon Valley-based provider of hardware and software maintenance services for UNIX workstations and servers. Terix offers a full menu of services, nationally and internationally, for critical enterprise applications, including on-site maintenance, 24 x 7 coverage, spares on-site, next days parts, Solaris™ and AIX™ software support.

Additional information is available by calling 1-888-848-3749 or by visiting www.terixcomputer.com.

About Encover, Inc.
Encover, Inc. provides applications that help manufacturers collaborate with their channel partners to sell more service contracts into their installed base. Encover's founders designed and built Cisco's award-winning Service Contract Center, which enabled customers to renew service contracts over the Web and provided Cisco with 65% of incremental service revenue over the first two years of operation. High-tech manufacturers that include Juniper Networks have used Encover's applications to increase renewal revenues, reduce the cost of sales and increase visibility into their installed base. For more information on Encover, visit our Web site at www.encover.com, or call us at 650-903-8700.

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