Encover Direct—Service Sales for High Technology Manufacturers and Software Companies selling direct to end-customers.

You have been trying to sell service agreements, license renewals and other recurring services through your field sales force. Your quota is increasing every quarter and you're not getting the results you need:

• You have poor or incomplete installed base information.
• The process for selling services is cumbersome and not supported in your CRM system. Your IT department has different priorities.
• You'd like your team to focus on selling, but they are mired in administration to get valid quotes out.
• Your field sales force believes selling services jeopardizes product sales or, worse, isn't even goaled or compensated on service sales.
• You don't have a full grasp on renewal or attach rates.
• Lots of services revenue left on the table.

Encover Direct addresses these challenges:

• Better data—At every customer touch point, Encover sales reps will capture and update your end-customer information. Encover's technology platform provides customers with critical insight into their assets and the ability to collaboratively enhance it.
• Simplified process—The Encover Platform automatically identifies all opportunities for selling services, pre-generates quotes and assigns them to the appropriate sales resource for follow-up (your team or dedicated Encover account managers). No administration-pure focus on selling.
• Customer choice—Your customer interacts with you through their channel of choice. If desired, they can purchase online or by responding to a direct mail offer. At any time, they can reach an Encover account manager for help.
• Resources when and where you need them—Encover will provide you with a comprehensive segmentation of your installed base. You decide which segments you like to pursue with internal resources. Encover complements in other segments to ensure complete coverage.
• Easy adoption—your customers are already used to purchasing through the Encover process. Thousands of end-users in the US and Europe have purchased agreements from Encover's major high-tech manufacturing clients through Encover.
• Comprehensive measurement—at any point in time, our service dashboards provide you with a complete overview of your service performance, by customer segment, by product, by service offered and many other relevant attributes.

© Copyright 2000-2008 Encover Inc. All Rights Reserved.
Terms   |   Privacy Policy   |   Sitemap   |   Contact Us